Shipping policy
SHIPPING POLICY
OVERVIEW This Shipping Policy applies to all orders placed on this website operated by Shenzhen Shenglin E-commerce Co., Ltd., trading as Nebwell. All orders are shipped from our warehouse located in Texas, United States.
ORDER PROCESSING TIME All orders are processed within 1–2 business days (Monday–Friday, excluding US public holidays). Orders placed after 2:00 PM Central Time will be processed the next business day. During peak seasons or promotional periods, processing may take an additional 1–2 business days.
SHIPPING METHODS AND DELIVERY TIMES We offer the following shipping option for orders within the contiguous United States:
Standard Shipping (FREE)
- Carrier: UPS SurePost
- Estimated delivery: 5–8 business days after dispatch
- Free on all orders
Delivery times are estimates and begin from the date of dispatch, not the date of order placement. Business days do not include weekends or US public holidays.
SHIPPING RATE Standard Shipping is free for all orders within the contiguous United States. No additional shipping fees will be charged at checkout.
ORDER TRACKING Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status of your delivery. If you do not receive a tracking number within 3 business days of placing your order, please contact us at info@nebwell.com.
SHIPPING RESTRICTIONS
- We currently ship only to addresses within the United States.
- We do not ship to PO Boxes, APO/FPO military addresses, Alaska, Hawaii, Puerto Rico, or other US territories at this time.
- Please ensure your shipping address is correct and complete before submitting your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an incorrect address, the customer will be responsible for additional shipping charges to resend the package.
DELAYS Delivery times are estimates and not guaranteed. Delays may occur due to circumstances beyond our control, including but not limited to: adverse weather conditions, natural disasters, carrier operational issues, US public holidays, or customs clearance. We are not liable for any delivery delays caused by the shipping carrier or force majeure events. If your order is significantly delayed, please contact us at info@nebwell.com and we will assist you in following up with the carrier.
LOST OR STOLEN PACKAGES Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you believe your package has been lost or stolen after delivery, please contact the shipping carrier directly to file a claim. If your tracking shows no movement for more than 7 business days, please contact us at info@nebwell.com and we will assist you in opening an investigation with the carrier.
DAMAGED PACKAGES If your package arrives damaged, please retain all packaging materials and contact us within 7 calendar days of delivery at info@nebwell.com with photos of the damaged package and products. We will work with you to resolve the issue.
CHANGES TO THIS POLICY We reserve the right to modify this Shipping Policy at any time. Changes will take effect once posted on our website. Continued use of our site after updates constitutes acceptance of the revised policy.
CONTACT US If you have any questions about shipping, please contact us at info@nebwell.com.
Disclaimer: Non-Medical Products All products sold on this website are replacement accessories for personal home use only. They are not medical devices, and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult a qualified healthcare provider for medical advice and guidance.